![]() ![]() ![]() ![]() I requested the cancelation, but no refund was given since, according to her manager, the account was managed. She said, unfortunately, she was out for six months, but even after she returned did not try to reach out. To my surprise, I got a call from the same person that opened my account she said that my account was being managed I asked by who? since I have not had a call from anyone in over a year, even after I tried to get in contact with my advisor. They said I had an advisor and would get a callback. Since I was not getting the service I was paying for, I proceeded to call the 1-800 number again to stop the charges for investing with an advisor and get a refund for a service I never had. A couple of weeks ago, the app alerted me to review my plan with the advisor when I clicked the link, the app said no Advisor information was available. Five months later, when my account had losses, I tried to reach out to the advisor, who could not be reached after calling multiple numbers, I was told that my advisor was on maternity leave for six months, which is great for her, but the company should have transferred my account and to someone else, which I requested at the time. I signed up a year ago for guided investing with an Advisor the advisor only called me when I opened the account, was very friendly, and said we could have quarterly reviews on the account. Save your money and do not take an advisor, you will not get any customer service out of the extra money you are paying. Do not ever ever do business with Merrill Edge or Bank Of America BOFA. This week I also tried to make some trades but they did not approve me which when I signed up I could do right through the app but now customers have to contact a rep by phone get stuck in vmail hell and then they call back a day later and get more info on what you want to do and then call back the following day to say they do not approve your legit request. I also could have made another 3 million about a year and a half ago when my OTC stocks of certain companies when way up and they made it so difficult to sell and wasted so much of my time. OH MERRILL EDGE where do I begin? I have an account of over $100,000.00 which is supposed to give better customer service and help you make money, It is absolutely the opposite of that! I originally signed up with Merrill Edge because they told me they allowed self managed online trading of OTC PINK Stocks, however they lied. ![]()
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